When you place an order through Waiter.com, our software automatically sends your order to the appropriate restaurant via fax within about 60 seconds. We then verify that the restaurant has received your order.
The three main services we offer are our custom café program, recurring catering, and meals on demand. Each one has their own unique set of values and features. Whether you are looking for a quick salad and sandwich for lunch, or donuts and bagels every Friday; we have a service that fits your food delivery needs.
Our Virtual Cafe / Custom Cafe ordering process has been streamlined to accommodate frequent ordering through your work place and works differently from regular Waiter.com orders. Please read the “Virtual Cafe / Custom Cafe FAQ”.
When you complete the checkout process, our website will tell you that your order has been sent. Our team takes it from there to make sure the restaurant receives your order. You will also typically receive an email confirmation message from us after your order has been confirmed by the restaurant (though you need not wait for this email to know that your order has been sent). If there is any kind of problem with your order, we will attempt to contact you by telephone and/or email. Please make sure to always include a current telephone number where you can be reached, in case we need to contact you.
Please call us IMMEDIATELY at 1-800-WAITER-9/1-800-924-8379 and we will do our best to help you with a revision or cancellation request. Sometimes they cannot be accommodated if the restaurant has already started to prepare your order. (In that scenario, we’d be happy to help you arrange to donate the food to a local shelter, if you are unable to put it to good use yourself).
The WaiterPoints Reward Program allows you to earn free meals and other great rewards. You are automatically enrolled in the program – with no obligation or cost – when you place your first order. As a WaiterPoints member, you accumulate points with each order on Waiter.com. You can redeem your points for free meals, valuable merchandise, and other great prizes!
If we haven’t answered your question reach out to us through our live chat or call us at 1-800-924-8379.